Customer Service, Temporary

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to phone calls from customers seeking information about clients' products and services

• Assist customers with questions regarding debit card incentives, orders, and account balances

• Handle a high volume of incoming calls efficiently

• Adhere to communication scripts tailored for various topics

• Recognize customer needs, clarify details, research, and offer solutions or alternatives

• Utilize company and client resources to effectively manage calls

• Promote products during relevant opportunities

• Transition between tasks seamlessly without compromising efficiency or professionalism

• Ensure punctuality and consistent attendance at scheduled times

• Maintain a positive and professional demeanor in all customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Preferred 3-6 months of customer service or customer support experience

• Previous experience in a call center or office environment is advantageous

• Basic proficiency in computer skills

• Ability to learn quickly and work independently

• Excellent phone and verbal communication skills, along with active listening capabilities

• Must be at least 18 years old

• A background check in accordance with state and federal laws will be required

• Must have personal equipment and workspace

• Verified secure, reliable, dedicated high-speed internet service is necessary

• A dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection is required

• Intel Core i5-8250U Series processor or higher

• 8GB memory on Windows 10 or 11 64-bit

• Screen resolution of 1280x768 or greater

• Dual monitors are necessary

• USB DSP headset

• Laptop or desktop required; Chromebooks, netbooks, or tablets are not acceptable

• Up-to-date antivirus software must be installed, and a recent scan completed

• Firewall must be enabled

• Hardwired connection to modem or router is required; no Wi-Fi or extenders

• Availability to work on the first and last business day of each month is essential

🏝️ Benefits

• Shift differential (an additional $1/hr for nights & weekends)

• Paid Training (typically lasts 2-5 days from 8:00am-5:00pm CST)