Customer Service, Temporary

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services

• Deliver exceptional, professional, and helpful customer support

• Assist customers with questions related to debit card rewards, orders, and account balances

• Handle a high volume of incoming calls promptly

• Adhere to communication scripts for various subjects

• Determine customer needs, clarify details, research information, and offer solutions or alternatives

• Utilize company and client resources to manage calls effectively

• Promote products when suitable opportunities present themselves

• Switch tasks adeptly while remaining composed

• Ensure punctuality and consistent attendance during scheduled hours

• Maintain a positive and professional demeanor during customer interactions

• Participate in cross-training as needed

• Availability is required on the first and last business days of each month

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support

• Previous experience in a call center or office setting for 3–6 months is advantageous

• Basic proficiency in computer skills

• Ability to learn quickly and work independently

• Strong verbal communication skills and active listening abilities

• Candidates must be at least 18 years old

• Background check required in compliance with state and federal regulations

• Residency in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming is necessary

• Must provide personal equipment and workspace

• Reliable, secure, high-speed internet service is mandatory

• A dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection is required

• An Intel Core i5-8250U Series processor or better is necessary

• Minimum of 8GB RAM on Windows 10 or 11 (64-bit) is required

• Screen resolution must be 1280x768 or higher

• Dual monitors are a requirement

• A USB DSP headset is needed

• A laptop or desktop is required; Chromebooks, netbooks, or tablets are not permitted

• Up-to-date antivirus software must be installed and a recent scan completed

• Firewall must be enabled

• A hardwired connection to a modem or router is essential; no Wi-Fi or extenders allowed

🏝️ Benefits

• Shift differential: additional $1/hr for evening and weekend shifts

• Paid training lasting typically between 2 to 5 days

• Flexible scheduling for full-time or part-time temporary positions

• Opportunity to work from home

• Flexibility to Bring Your Own Device (BYOD)