Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to phone inquiries from customers regarding clients' products and services

• Deliver exceptional service with a friendly, professional demeanor

• Assist customers with questions about debit card rewards, orders, and account balances

• Handle a high volume of incoming calls efficiently

• Adhere to communication scripts for various topics

• Determine customer needs, clarify details, research, and offer solutions or alternatives

• Utilize company and client resources to effectively manage calls

• Promote products when opportunities present themselves

• Transition between tasks seamlessly without losing effectiveness or composure

• Maintain punctuality and attendance for all scheduled shifts

• Stay positive and professional during customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Preferred 3-6 months of experience in customer service or support

• Experience in a call center or office setting for 3-6 months is an advantage

• Basic computer proficiency

• Ability to learn quickly and work independently

• Excellent phone and verbal communication skills, along with strong active listening

• Must be at least 18 years old

• A background check in accordance with state and federal laws will be necessary

• Must supply your own equipment and workspace

• Verified internet connection (secure, reliable, and high-speed is essential)

• Established dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection

• Intel® Core™ i5-8250U Series or higher processor

• 8GB RAM on Windows 10 or 11 64-bit

• Minimum screen resolution of 1280x768

• Dual monitors are mandatory

• USB DSP headset required

• A laptop or desktop is necessary; Chromebooks, netbooks, or tablets are not acceptable

• Up-to-date antivirus software must be installed

• Firewall must be enabled

• Hardwired connection to modem or router; Wi-Fi or extenders are not permitted

🏝️ Benefits

• Shift differential (additional $1/hour for nights and weekends)

• Paid Training - generally lasts 2-5 days from 9:00am-6:00pm (EST)