Customer Service, Temporary

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to incoming telephone calls from customers seeking information about clients’ products and services.

• Deliver exceptional service while maintaining a helpful and professional demeanor.

• Assist clients with questions regarding debit card rewards, orders, and account balances.

• Effectively manage a high volume of inbound calls promptly.

• Adhere to communication scripts for various topics during interactions.

• Identify customer requirements, clarify details, conduct research, and offer solutions or alternatives.

• Utilize company and client resources to accurately address calls.

• Promote additional products when appropriate opportunities arise.

• Shift between tasks seamlessly without compromising efficiency or professionalism.

• Ensure punctuality and attendance at all scheduled times.

• Maintain a positive and professional attitude during customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• A minimum of 3-6 months of experience in customer service or customer support is preferred.

• Experience in a call center or office setting for 3-6 months is advantageous.

• Basic proficiency in computer skills is required.

• Must be a quick learner and capable of working independently.

• Excellent phone etiquette and verbal communication skills, along with strong active listening abilities.

• Candidates must be at least 18 years old.

• A background check compliant with state and federal regulations will be necessary.

• Candidates must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Must furnish personal equipment and a suitable workspace.

• Verified access to secure, reliable, dedicated high-speed internet service is required.

• An established dedicated work area with a desk, chair, electrical outlet, and direct LAN connection is necessary.

• An Intel Core i5-8250U Series processor or better is required.

• A minimum of 8GB memory on Windows 10 or 11 64-bit is mandatory.

• A screen resolution of 1280x768 or higher is required.

• Dual monitor setup is expected.

• A USB DSP headset is necessary for this role.

• Use of a laptop or desktop is required; Chromebooks, netbooks, or tablets are not permitted.

• Up-to-date antivirus software must be installed, with a recent scan completed.

• A firewall must be enabled.

• A hardwired connection to a modem or router is required; Wi-Fi or extenders are not acceptable.

🏝️ Benefits

• Shift differential pay (an additional $1/hr for nights and weekends).

• Paid training, typically lasting 2-5 days from 9:00am to 6:00pm EST.

• Flexible scheduling options for full-time or part-time temporary roles.

• Opportunity to work from home.

• Flexibility to work between 20-40 hours weekly.