Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Respond to phone calls from customers seeking information about clients’ products and services.

• Deliver exceptional service with a friendly and professional demeanor.

• Address inquiries regarding debit card incentives, orders, and account balances.

• Efficiently manage a high volume of incoming calls.

• Adhere to communication scripts tailored to various topics.

• Assess customer needs, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources to effectively address calls.

• Promote products when opportunities present themselves.

• Switch between tasks seamlessly while maintaining productivity and composure.

• Ensure punctuality and consistent attendance at all scheduled engagements.

• Uphold a positive and professional attitude during customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Preferred 3-6 months of experience in customer service or support.

• Previous experience in a call center or office environment is a plus.

• Basic computer proficiency is required.

• Must be a quick learner and capable of working independently.

• Strong verbal communication skills and active listening abilities are essential.

• Candidates must be at least 18 years old.

• A background check compliant with state and federal regulations will be necessary.

• Applicants must supply their own equipment and workspace.

• Reliable, dedicated high-speed internet service is mandatory.

• A designated workspace equipped with a desk, chair, electrical outlet, and direct LAN connection is required.

• Must have an Intel® Core™ i5-8250U Series processor or newer.

• 8GB of memory on Windows 10 or 11 64-bit is necessary.

• A minimum screen resolution of 1280x768 is required.

• Dual monitors are a requirement.

• A USB DSP headset is needed.

• A laptop or desktop is required; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed and a recent scan completed.

• Firewall must be enabled.

• A hardwired connection to a modem or router is essential; Wi-Fi or extenders are not permitted.

• Availability to work on the first and last business day of each month is required.

🏝️ Benefits

• Shift differential of an additional $1/hour for nights and weekends.

• Paid training typically lasting 2-5 days from 9:00 AM to 6:00 PM (EST).

• Options for Full Time or Part Time Temporary positions; 16-40 hours per week.