Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers regarding products and services offered by the clients of Five Star Solutions.

• Deliver exceptional service with a friendly and professional demeanor.

• Assist customers with questions about debit card rewards, orders, and account balances.

• Efficiently manage a high volume of incoming calls.

• Adhere to communication scripts while addressing various topics.

• Assess customer needs, clarify details, research, and provide appropriate solutions or alternatives.

• Utilize company and client resources to accurately manage calls.

• Promote additional products when suitable opportunities arise.

• Transition smoothly between tasks while maintaining composure.

• Ensure punctuality and attendance for all scheduled shifts.

• Maintain a positive and professional attitude during customer interactions.

• Participate in cross-training as requested.

• Be available on the first and last business day of each month.

⛳️ Requirements

• Prior experience in customer service or support for 3-6 months is preferred.

• Background in call center or office environments for 3-6 months is an advantage.

• Basic computer proficiency is required.

• Must be a quick learner and capable of working independently.

• Excellent phone and verbal communication skills along with active listening abilities are necessary.

• Candidates must be at least 18 years old.

• A background check in compliance with state and federal regulations will be necessary.

• Applicants must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Must provide personal equipment and workspace.

• Verified secure, reliable, dedicated high-speed internet service is required.

• A designated workspace equipped with a desk, chair, electrical outlet, and direct LAN connection is necessary.

• An Intel Core i5-8250U Series processor or higher is required.

• A minimum of 8GB memory on Windows 10 or 11 64-bit is needed.

• Screen resolution of 1280x768 or above is required.

• Dual monitors are mandatory.

• A USB DSP headset is required.

• A laptop or desktop is necessary; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed, and a recent scan completed.

• Firewall must be enabled.

• A hardwired connection to the modem or router is required; Wi-Fi or extenders are not permitted.

🏝️ Benefits

• Shift differential pay (additional $1/hour for nights and weekends).

• Paid training (generally lasts 2-5 days from 9:00 am to 6:00 pm EST).

• Availability of full-time or part-time temporary scheduling.

• Work-from-home arrangement.

• Flexible shifts between 8:00 am and 10:00 pm EST, Monday through Friday, and every other weekend.