Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +25 more locations.

📋 Description

• Respond to incoming phone calls from customers seeking information about clients’ products and services

• Assist customers with questions regarding debit card rewards, orders, and account balances

• Handle a high volume of inbound calls promptly

• Adhere to communication scripts tailored for various topics

• Assess customer needs, clarify details, investigate issues, and offer solutions or alternatives

• Utilize company and client resources effectively to manage calls

• Promote products when opportunities present themselves

• Transition between tasks smoothly and with composure

• Maintain consistent punctuality and attendance during scheduled shifts

• Uphold a positive and professional demeanor during customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support

• Background in a call center or office setting for 3–6 months is advantageous

• Basic proficiency in computer usage

• Ability to learn quickly and work independently

• Excellent phone and verbal communication skills, along with active listening abilities

• Must be at least 18 years old

• Background check required per state and federal regulations

• Must supply personal equipment and workspace

• Verified access to secure, reliable, high-speed internet service

• Established workspace with a desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U Series processor or better

• 8GB RAM on Windows 10 or 11 64-bit

• Screen resolution of 1280x768 or higher is mandatory

• Dual monitors are required

• USB DSP headset is necessary

• A laptop or desktop is required; Chromebooks, netbooks, or tablets are not acceptable

• Up-to-date antivirus software must be installed

• Firewall must be enabled

• A hardwired connection to a modem or router is essential; no Wi-Fi or extenders

• Availability on the first and last business day of each month is required

🏝️ Benefits

• Shift differential: an additional $1/hr for nights and weekends

• Paid training, typically lasting 2–5 days

• Opportunity to work from home

• Temporary scheduling for full-time or part-time roles

• Flexible shifts available between 8:00am–10:00pm EST, Monday–Friday