Customer Service, Temporary

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to customer phone calls regarding clients' products and services.

• Deliver exceptional service with a friendly and professional demeanor.

• Assist clients with questions about debit card rewards, orders, and balance inquiries.

• Handle a high volume of incoming calls efficiently and promptly.

• Adhere to communication scripts while addressing various topics.

• Determine customer needs, verify details, research, and offer solutions or alternatives.

• Utilize company and client resources to effectively manage calls.

• Promote products when opportunities arise.

• Transition between tasks seamlessly without sacrificing efficiency or composure.

• Maintain regular attendance and punctuality for all scheduled shifts.

• Uphold a positive and professional attitude in all customer interactions.

• Participate in cross-training as required.

⛳️ Requirements

• Preferred 3-6 months of customer service or support experience.

• Previous 3-6 months of experience in a call center or office environment is advantageous.

• Basic proficiency in computer skills.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities.

• Must be at least 18 years old.

• A background check in accordance with state and federal laws will be required.

• Must have personal equipment and a designated workspace.

• Access to a verified secure, reliable, dedicated high-speed internet connection.

• Established workspace including a desk, chair, electrical outlet, and direct LAN connection.

• Intel Core i5-8250U Series processor or higher.

• 8GB of memory on Windows 10 or 11, 64-bit version.

• Screen resolution of 1280x768 or above.

• Dual monitors are required.

• USB DSP headset is necessary.

• A laptop or desktop is required; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed, along with a recent scan completed.

• Firewall settings must be enabled.

• Hardwired connection to modem or router is mandatory; Wi-Fi or extenders are not allowed.

🏝️ Benefits

• Shift differential (additional $1/hr for nights and weekends).

• Paid training, typically lasting 2-5 days from 8:00 am to 5:00 pm (CST).