Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to phone calls from customers seeking information about clients’ products and services.

• Deliver exceptional service with a friendly and professional demeanor.

• Assist customers with questions regarding debit card rewards, orders, and balances.

• Handle a high volume of incoming calls promptly and efficiently.

• Adhere to communication scripts for various topics.

• Determine customer needs, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources to ensure accurate call handling.

• Promote products when suitable opportunities arise.

• Shift between tasks smoothly and with composure.

• Maintain attendance and punctuality at designated times.

• Uphold a positive and professional attitude in all customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Preferred 3-6 months of experience in customer service or support roles.

• Previous experience in a call center or office environment is advantageous.

• Basic proficiency in computer skills.

• Quick learner with the ability to work independently.

• Strong verbal communication skills and active listening abilities.

• Must be at least 18 years old.

• A background check in compliance with state and federal regulations will be necessary.

• Residency in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming is required.

• Must provide personal equipment and workspace.

• Verified secure, reliable, dedicated high-speed internet connection.

• Established workspace with a desk, chair, electrical outlet, and direct LAN connection.

• Intel® Core™ i5-8250U Series processor or better.

• 8GB of memory on Windows 10 or 11 64 bits.

• Screen resolution of 1280x768 or higher.

• Dual monitor setup.

• USB DSP headset.

• Laptop or desktop; no Chromebooks, netbooks, or tablets allowed.

• Updated antivirus software with a recent scan completed.

• Enabled firewall.

• Hardwired connection to modem or router; no Wi-Fi or extenders permitted.

🏝️ Benefits

• Shift differential (additional $1/hr for nights and weekends).

• Paid training (typically lasts 2-5 days).

• Opportunity to work from home.

• Flexible scheduling for full-time or part-time temporary positions.

• 20-40 hours of work per week.