Customer Service, Temporary

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients' products and services.

• Deliver exceptional, professional, and supportive customer service.

• Assist clients with questions related to debit card rewards, orders, and account balances.

• Handle a high volume of inbound calls efficiently.

• Adhere to communication scripts for various topics.

• Assess customer needs, clarify details, conduct research, and offer solutions or alternatives.

• Utilize company and client resources effectively to manage calls accurately.

• Promote additional products when opportunities present themselves.

• Transition between tasks seamlessly while maintaining efficiency and composure.

• Ensure punctuality and consistent attendance at all scheduled times.

• Maintain a positive and professional demeanor during customer interactions.

• Participate in cross-training as necessary.

⛳️ Requirements

• Preferred 3-6 months of experience in customer service or customer support.

• Previous experience in a call center or office environment is a plus.

• Fundamental computer skills are necessary.

• Ability to learn quickly and work independently.

• Excellent phone and verbal communication skills, coupled with active listening abilities.

• Must be at least 18 years old.

• A background check compliant with state and federal regulations will be required.

• Candidates must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Must provide personal equipment and a suitable workspace.

• Reliable, secure, and dedicated high-speed internet service is mandatory.

• A designated workspace with a desk, chair, electrical outlet, and direct LAN connection is required.

• An Intel Core i5-8250U Series processor or higher is necessary.

• 8GB of memory on Windows 10 or 11 64-bit is required.

• Minimum screen resolution of 1280x768 or better is essential.

• Dual monitors are mandatory.

• A USB DSP headset is required.

• Chromebooks, netbooks, or tablets are not accepted; only laptops or desktops are allowed.

• Up-to-date antivirus software must be installed and a recent scan completed.

• Firewall protection must be enabled.

• A hardwired connection to the modem or router is required; Wi-Fi or extenders are not permitted.

🏝️ Benefits

• Shift differential (additional $1/hr for nights and weekends).

• Paid training (generally lasting 2-5 days).

• Flexible scheduling options for full-time or part-time temporary positions (20-40 hours per week).

• Opportunity to work from home.

• Bring Your Own Device work setup.