Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to phone calls from customers seeking information about clients' products and services.

• Deliver exceptional service with a friendly and professional demeanor.

• Assist customers with questions regarding debit card promotions, orders, and account balances.

• Handle a high volume of incoming calls efficiently and promptly.

• Adhere to communication scripts for various topics during interactions.

• Assess customer needs, clarify details, conduct research, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Promote products when suitable opportunities arise.

• Switch tasks seamlessly while maintaining composure.

• Ensure timely attendance and punctuality for all scheduled shifts.

• Keep a positive and professional attitude during customer engagements.

• Participate in cross-training as requested.

⛳️ Requirements

• Prior experience in customer service or support for 3-6 months is preferred.

• Experience in a call center or office environment for 3-6 months is an advantage.

• Basic proficiency in computer skills.

• Ability to learn quickly and work independently.

• Strong verbal communication and phone skills, along with active listening abilities.

• Must be at least 18 years old.

• A background check compliant with state and federal regulations will be required.

• Must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Must provide personal equipment and a suitable workspace.

• Verified secure, reliable, dedicated high-speed internet connection is required.

• A designated workspace with a desk, chair, electrical outlet, and direct LAN connection must be established.

• Intel Core i5-8250U Series processor or better is required.

• Minimum of 8GB memory on Windows 10 or 11 64-bit system.

• Screen resolution of 1280x768 or higher is necessary.

• Dual monitor setup is required.

• USB DSP headset is mandatory.

• A laptop or desktop is required; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed with a recent scan completed.

• Firewall must be enabled.

• A hardwired modem or router connection is needed; Wi-Fi or extenders are not allowed.

🏝️ Benefits

• Shift differential (an additional $1/hr for nights and weekends).

• Paid training (typically lasts 2-5 days from 9:00 am to 6:00 pm EST).