Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +25 more locations.

📋 Description

• Respond to phone calls from customers seeking information about clients' products and services

• Deliver exceptional service with a courteous, professional demeanor

• Assist customers with questions regarding debit card incentives, orders, and account balances

• Handle a high volume of incoming calls promptly

• Adhere to communication scripts for various topics

• Assess customer needs, clarify details, research, and offer solutions or alternatives

• Utilize company and client resources to effectively manage calls

• Promote products when opportunities present themselves

• Transition between tasks while maintaining efficiency and professionalism

• Ensure punctuality and consistent attendance at designated times

• Maintain a positive and professional demeanor during customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• 3–6 months of customer service or customer support experience preferred

• 3–6 months of experience in a call center or office environment is advantageous

• Fundamental computer skills

• Quick learner with the ability to work independently

• Excellent telephone and verbal communication skills, along with active listening

• Must be at least 18 years old

• Background check required in accordance with state and federal laws

• Must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

• Must provide personal equipment and workspace

• Verified secure, reliable, dedicated high-speed internet connection

• Established dedicated workspace with desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U series processor or better

• 8GB RAM on Windows 10 or 11 (64-bit)

• Minimum screen resolution of 1280x768

• Dual monitors are mandatory

• USB DSP headset required

• Laptop or desktop is necessary; Chromebooks, netbooks, and tablets are not acceptable

• Up-to-date antivirus software must be installed and a recent scan completed

• Firewall must be enabled

• Hardwired modem or router connection is required; Wi-Fi or extenders are not permitted

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts

• Paid training, typically lasting 2–5 days

• Options for full-time or part-time temporary scheduling

• Work-from-home arrangement available

• Flexible shifts between 7:00am–9:00pm CST, Monday through Friday