Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +25 more locations.

📋 Description

• Respond to customer phone inquiries regarding clients’ products and services.

• Assist customers with debit card incentives, orders, and account balances.

• Handle a high volume of inbound calls efficiently.

• Adhere to communication scripts tailored to various topics.

• Assess customer needs, clarify details, research information, and offer solutions or alternatives.

• Utilize company and client resources to manage calls with accuracy.

• Promote products when suitable opportunities present themselves.

• Transition smoothly between different tasks.

• Maintain punctuality and attendance during scheduled hours.

• Uphold a positive and professional demeanor in customer interactions.

• Participate in cross-training as required.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• Experience in a call center or office environment for 3–6 months is advantageous.

• Fundamental computer skills are necessary.

• Ability to learn quickly and work independently.

• Excellent phone and verbal communication skills, with an emphasis on active listening.

• Must be at least 18 years old.

• Background check will be conducted in compliance with state and federal regulations.

• Must have personal equipment and a designated workspace.

• Verified secure, reliable, and dedicated high-speed internet connection is essential.

• A dedicated work area featuring a desk, chair, electrical outlet, and direct LAN connection is required.

• An Intel Core i5-8250U series processor or higher is necessary.

• At least 8GB of memory on a Windows 10 or 11 64-bit system is required.

• Screen resolution must be 1280x768 or greater.

• Dual monitors are mandatory.

• A USB DSP headset is required.

• A laptop or desktop is necessary; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed with a recent scan completed.

• Firewall must be activated.

• A hardwired connection to the modem or router is required; Wi-Fi or extenders are not allowed.

• Availability on the first and last business day of each month is essential.

🏝️ Benefits

• Shift differential: additional $1/hr for evening and weekend shifts.

• Paid training, generally lasting 2–5 days.

• Options for full-time or part-time temporary scheduling.

• Work-from-home arrangement available.

• Flexible shifts between 7:00 am and 9:00 pm CST, Monday through Friday.