Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers regarding the goods and services offered by clients.

• Deliver exceptional service with a courteous and professional demeanor.

• Assist clients with questions about debit card incentives, orders, and account balances.

• Handle a high volume of incoming calls efficiently.

• Adhere to communication scripts when addressing various topics.

• Identify customer needs, clarify details, research information, and offer solutions or alternatives.

• Access company and client resources to manage calls accurately.

• Promote additional products when suitable opportunities present themselves.

• Transition between tasks seamlessly without compromising efficiency or professionalism.

• Maintain punctuality and attendance as per the scheduled times.

• Uphold a positive and professional attitude during customer interactions.

• Participate in cross-training as required.

• Availability is required on the first and last business day of each month.

⛳️ Requirements

• Preferred 3-6 months of experience in customer service or customer support.

• Previous experience in a call center or office environment for 3-6 months is a plus.

• Basic proficiency in computer skills.

• Ability to learn quickly and work autonomously.

• Strong verbal communication skills and active listening abilities.

• Must be at least 18 years old.

• A background check compliant with state and federal regulations will be required.

• Candidates must provide their own equipment and workspace.

• Verified access to secure, reliable, high-speed internet service is necessary.

• An established dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection is required.

• Intel® Core™ i5-8250U Series processor or higher is mandatory.

• At least 8GB of memory on Windows 10 or 11 (64 bits) is required.

• A screen resolution of 1280x768 or greater is necessary.

• Dual monitors are required.

• A USB DSP headset is needed.

• A laptop or desktop is required; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed.

• Firewall must be enabled.

• A hardwired modem or router connection is required; Wi-Fi or extenders are not allowed.

🏝️ Benefits

• Shift differential (additional $1/hr for nights and weekends).

• Paid training (typically lasts 2-5 days, from 7:00am-4:00pm MST).

• Options for full-time or part-time temporary scheduling.

• Work-from-home arrangement.

• Flexible shifts available between 6:00am-8:00pm MST, Monday-Friday, and every other weekend.