Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +25 more locations.

📋 Description

• Respond to phone inquiries from customers about products and services offered by Five Star Solutions’ clients.

• Deliver exceptional, helpful, and professional customer service.

• Assist clients with questions regarding debit card incentives, orders, and account balances.

• Handle a high volume of incoming calls efficiently.

• Adhere to communication scripts for various topics.

• Determine customer needs, clarify information, conduct research, and offer solutions or alternatives.

• Utilize company and client resources to accurately address calls.

• Promote additional products when opportunities present themselves.

• Shift between tasks effectively while maintaining composure.

• Ensure punctuality and attendance at scheduled times.

• Stay positive and professional during customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Prior experience in customer service or support preferred for 3–6 months.

• Previous experience in a call center or office environment is a plus for 3–6 months.

• Basic computer proficiency.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities over the phone.

• Applicants must be at least 18 years old.

• Background check required in compliance with state and federal regulations.

• Must provide personal equipment and work environment.

• Reliable, secure, and dedicated high-speed internet connection is necessary.

• A designated workspace with a desk, chair, electrical outlet, and direct LAN connection is required.

• An Intel Core i5-8250U processor or higher is necessary.

• Minimum of 8GB RAM on Windows 10 or 11 (64-bit).

• Screen resolution must be 1280x768 or higher.

• Dual monitors are mandatory.

• A USB DSP headset is required.

• A laptop or desktop is obligatory; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed, and a recent scan should be completed.

• Firewall must be enabled.

• A hardwired modem or router connection is needed; Wi-Fi or extenders are not permitted.

🏝️ Benefits

• Shift differential: additional $1/hour for evening and weekend shifts.

• Paid training typically lasting 2–5 days.

• Flexible scheduling for full-time or part-time temporary positions.

• Opportunity to work from home.