Customer Service, Temporary

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Respond to telephone inquiries from customers regarding the products and services offered by Five Star Call Centers’ clients.

• Deliver exceptional service with a friendly and professional demeanor.

• Assist clients with questions related to debit card incentives, orders, and account balances.

• Handle a high volume of inbound calls efficiently and promptly.

• Adhere to communication scripts while addressing various topics.

• Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.

• Utilize company and client resources to effectively manage calls.

• Proactively upsell products when opportunities present themselves.

• Transition smoothly between tasks without compromising efficiency or professionalism.

• Maintain consistent punctuality and attendance for all scheduled shifts.

• Uphold a positive and professional attitude during customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• A minimum of 3-6 months of experience in customer service or support is preferred.

• Experience in a call center or office environment for 3-6 months is advantageous.

• Basic computer proficiency is required.

• Ability to learn quickly and work independently.

• Excellent phone etiquette and verbal communication skills, along with strong active listening abilities.

• Applicants must be at least 18 years old.

• A background check compliant with state and federal regulations will be necessary.

• Candidates must supply their own equipment and workspace.

• A verified, secure, reliable, and dedicated high-speed internet connection is required.

• An established dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection is necessary.

• An Intel® Core™ i5-8250U Series processor or a better model is required.

• At least 8GB of memory on Windows 10 or 11 (64-bit) is mandatory.

• A minimum screen resolution of 1280x768 is needed.

• Dual monitors are mandatory.

• A USB DSP headset is required.

• A laptop or desktop is necessary; Chromebooks, netbooks, or tablets are not permitted.

• Up-to-date antivirus software must be installed, and a recent scan should be completed.

• A firewall must be enabled.

• A hardwired connection to the modem or router is required; Wi-Fi or extenders are not allowed.

• Availability to work on the first and last business day of each month is essential.

🏝️ Benefits

• Shift differential (additional $1/hr for nights and weekends).

• Paid training (typically lasting 2-5 days).

• Options for full-time or part-time temporary positions; 16-40 hours per week.