Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Respond to telephone inquiries from customers regarding the goods and services offered by Five Star Call Centers' clients.

• Deliver exceptional service with a friendly, professional demeanor.

• Assist clients with questions related to debit card incentives, orders, and account balances.

• Handle a significant volume of inbound calls efficiently.

• Adhere to communication scripts when addressing various topics.

• Determine customer needs, clarify information, research issues, and offer solutions or alternatives.

• Utilize company and client resources effectively to manage calls accurately.

• Promote products when opportunities present themselves.

• Transition between tasks seamlessly without losing efficiency or composure.

• Ensure punctuality and maintain attendance for all scheduled shifts.

• Maintain a positive and professional demeanor during customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• A minimum of 3-6 months of customer service or support experience is preferred.

• 3-6 months of experience in a call center or office setting is advantageous.

• Basic computer proficiency is required.

• Ability to learn quickly and work autonomously.

• Excellent phone and verbal communication skills, along with active listening abilities.

• Must be at least 18 years old.

• A background check in accordance with state and federal laws will be necessary.

• Candidates must provide their own equipment and workspace.

• Verified internet service that is secure, reliable, and of dedicated high speed, along with an established dedicated work area is required.

• An Intel® Core™ i5-8250U Series processor or higher is needed.

• A minimum of 8GB memory on Windows 10 or 11 (64-bit) is required.

• Screen resolution must be 1280x768 or higher.

• Dual monitors are mandatory.

• A USB DSP headset is required.

• A laptop or desktop computer is necessary; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed, and a recent scan completed.

• Firewall protection must be enabled.

• A hardwired modem or router connection is required; Wi-Fi or extenders are not permitted.

🏝️ Benefits

• Shift differential of an additional $1/hour for nights and weekends.

• Paid Training lasting typically 2-5 days from 8:00 AM to 5:00 PM (CST).