Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Respond to customer telephone inquiries regarding products and services offered by Five Star Call Centers' clients.

• Deliver exceptional service while maintaining a professional and helpful demeanor.

• Assist customers with questions about debit card incentives, orders, and account balances.

• Handle a high volume of incoming calls efficiently.

• Adhere to communication scripts for various topics during calls.

• Determine customer needs, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Promote additional products when suitable opportunities present themselves.

• Seamlessly transition between tasks while maintaining composure.

• Ensure punctuality and attendance for all scheduled shifts.

• Maintain a positive and professional demeanor in all customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Preferred experience of 3-6 months in customer service or customer support.

• Previous experience in a call center or office environment for 3-6 months is advantageous.

• Fundamental computer skills are necessary.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities are essential.

• Applicants must be at least 18 years old.

• A background check in accordance with state and federal regulations will be required.

• Candidates must provide their own equipment and a suitable workspace.

• Secure, reliable, and dedicated high-speed internet service is mandatory.

• An established workspace with a desk, chair, electrical outlet, and direct LAN connection is required.

• Must have an Intel Core i5-8250U Series processor or better.

• A minimum of 8GB memory on Windows 10 or 11, 64-bit is required.

• Screen resolution must be 1280x768 or higher.

• Dual monitor setup is necessary.

• A USB DSP headset is required.

• A laptop or desktop is needed; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software with a recent scan is required.

• An enabled firewall is necessary.

• A hardwired connection to the modem or router is required; no Wi-Fi or extenders allowed.

🏝️ Benefits

• Shift differential pay (an additional $1/hour for nights and weekends).

• Paid training, typically lasting between 2-5 days.

• Flexible scheduling available for full-time or part-time temporary positions (16-40 hours per week).