Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +25 more locations.

📋 Description

• Respond to telephone inquiries from customers regarding clients' products and services.

• Deliver exceptional service with a courteous and professional demeanor.

• Assist clients with questions about debit card incentives, orders, and account balances.

• Efficiently handle a high volume of inbound calls.

• Adhere to communication scripts for various topics during calls.

• Assess customers' needs, clarify details, research, and provide solutions or alternatives.

• Utilize company and client resources to accurately address customer calls.

• Promote additional products when suitable opportunities arise.

• Transition between tasks without sacrificing efficiency or composure.

• Maintain punctuality and attendance for all scheduled shifts.

• Stay positive and professional during customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Preferred 3-6 months of experience in customer service or customer support.

• Previous experience in a call center or office environment is a plus.

• Basic computer proficiency is required.

• Must be a quick learner and capable of working independently.

• Strong verbal communication skills and active listening abilities are essential.

• Candidates must be at least 18 years old.

• A background check in accordance with state and federal laws will be required.

• Must supply own equipment and designated workspace.

• Verified secure, reliable, and dedicated high-speed internet connection is necessary.

• A dedicated work area complete with desk, chair, electrical outlet, and direct LAN connection is required.

• Processor must be Intel® Core™ i5-8250U Series or higher.

• At least 8GB of memory on Windows 10 or 11 (64 bits) is required.

• Screen resolution must be 1280x768 or greater.

• Dual monitors are required for this position.

• A USB DSP headset is necessary.

• A laptop or desktop computer is required; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed.

• The firewall must be enabled.

• A hardwired connection to the modem or router is required; Wi-Fi or extenders are not permitted.

🏝️ Benefits

• Shift differential (an additional $1/hr for nights and weekends).

• Paid training typically lasting 2-5 days.

• Work-from-home arrangement available.

• Flexible full-time or part-time temporary schedule (20-40 hours per week).