Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +25 more locations.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services

• Deliver exceptional service with a friendly, professional demeanor

• Assist customers with debit card rewards, orders, and balance inquiries

• Handle a high volume of incoming calls efficiently

• Adhere to communication scripts for various topics

• Assess customer needs, clarify details, conduct research, and offer solutions or alternatives

• Utilize company and client resources to manage calls effectively

• Promote products when suitable opportunities present themselves

• Transition smoothly between tasks while maintaining composure

• Ensure punctuality and attendance for all scheduled shifts

• Maintain a positive and professional demeanor in customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• 3–6 months of customer service or customer support experience is preferred

• 3–6 months of experience in a call center or office environment is advantageous

• Basic computer proficiency is required

• Ability to learn quickly and work independently

• Excellent phone and verbal communication skills along with active listening abilities

• Must be at least 18 years old

• Background check necessary in compliance with state and federal regulations

• Candidates must reside in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

• Must provide personal equipment and workspace

• Verified secure, reliable, dedicated high-speed internet connection is required

• A dedicated workspace should include a desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U Series processor or higher is necessary

• 8GB of memory on Windows 10 or 11 64-bit is required

• Minimum screen resolution of 1280x768 or higher

• Dual monitors are preferred

• USB DSP headset is required

• A laptop or desktop computer is mandatory; Chromebooks, netbooks, or tablets are not acceptable

• Updated antivirus software must be installed, with a recent scan completed

• Firewall must be enabled

• A hardwired modem or router connection is required; Wi-Fi or extenders are not permitted

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts

• Paid training, usually lasting 2–5 days

• Flexible scheduling options for full-time or part-time temporary work

• Opportunity to work from home

• Bring Your Own Device (BYOD) policy