Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +25 more locations.

📋 Description

• Handle incoming telephone calls from customers seeking information about products and services offered by Five Star Call Centers' clients.

• Deliver exceptional service with a friendly and professional demeanor.

• Assist clients with questions regarding debit card incentives, order status, and account balances.

• Efficiently manage a high volume of inbound calls.

• Adhere to communication scripts when addressing various topics.

• Determine customers' needs, clarify details, conduct research, and offer solutions or alternatives.

• Utilize company and client resources to effectively manage calls.

• Take advantage of opportunities to promote additional products.

• Transition between tasks seamlessly without compromising efficiency or professionalism.

• Uphold punctuality and maintain attendance at all scheduled shifts.

• Maintain a positive and professional approach during customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Preferred experience of 3-6 months in customer service or customer support roles.

• Previous experience in a call center or office setting is advantageous.

• Basic computer proficiency is required.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities are essential.

• Applicants must be at least 18 years old.

• A background check compliant with state and federal regulations will be necessary.

• Must provide personal equipment and a suitable workspace.

• Verified internet service that is secure, reliable, and dedicated high-speed is required.

• A designated workspace must include a desk, chair, electrical outlet, and direct LAN connection.

• Processor must be Intel® Core™ i5-8250U Series or higher.

• At least 8GB of memory running Windows 10 or 11 (64 bits) is required.

• Screen resolution of 1280x768 or better is necessary.

• Dual monitors are mandatory.

• A USB DSP headset is required.

• A laptop or desktop computer is needed; Chromebooks, netbooks, and tablets are not acceptable.

• Up-to-date antivirus software must be installed, and a recent scan must be completed.

• Firewall settings must be enabled.

• A hardwired connection to the modem or router is required; Wi-Fi or extenders are not permitted.

• Availability to work on the first and last business days of each month is essential.

🏝️ Benefits

• Shift differential offering an additional $1/hour for night and weekend shifts.

• Paid training, typically lasting 2-5 days.

• Options for Full-Time or Part-Time Temporary positions, requiring 20-40 hours per week.