Customer Service, Temporary

This is a fully remote position, open to applicants in Alabama, +22 more states.

📋 Description

• Respond to incoming telephone inquiries from customers regarding clients’ products and services.

• Provide assistance to customers concerning debit card incentives, orders, and balance inquiries.

• Efficiently handle a high volume of inbound calls.

• Adhere to communication scripts tailored for various topics.

• Recognize customer requirements, clarify details, conduct research, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Promote additional products when suitable opportunities arise.

• Shift seamlessly between tasks while maintaining composure.

• Ensure punctuality and attendance at designated times.

• Maintain a positive and professional demeanor during customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Preferred: 3–6 months of customer service or support experience.

• Preferred: 3–6 months of call center or office experience.

• Basic proficiency in computer skills.

• Ability to learn quickly and work independently.

• Strong verbal communication and phone skills, along with active listening abilities.

• Must be at least 18 years old.

• Background check required in compliance with state and federal regulations.

• Must provide personal equipment and workspace.

• Verified access to secure, reliable, high-speed internet service.

• Established workspace with a desk, chair, electrical outlet, and direct LAN connection.

• Intel Core i5-8250U Series processor or higher.

• Minimum of 8GB RAM on Windows 10 or 11 64-bit.

• Screen resolution of 1280x768 or higher.

• Dual monitor setup.

• USB DSP headset required.

• Laptop or desktop necessary; Chromebooks, netbooks, or tablets are not permitted.

• Up-to-date antivirus software must be installed with a recent scan completed.

• Firewall must be enabled.

• Hardwired connection to modem or router is required; no Wi-Fi or extenders allowed.

• Must be available on the first and last business day of each month.

• Availability for shifts between 7:00am and 7:00pm CST, Monday to Friday is essential.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training typically lasting 2–5 days.

• Flexible scheduling options for full-time or part-time temporary positions, ranging from 16 to 40 hours per week.

• Opportunity to work from home.

• Employee-owned equipment and workspace arrangement (BYOD).