Customer Service – Temporary

This is a fully remote position, open to applicants in Alabama, +25 more locations.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services

• Deliver exceptional, professional, and helpful customer service

• Assist customers with questions about debit card incentives, orders, and account balances

• Efficiently manage a high volume of incoming calls

• Adhere to communication scripts tailored for various topics

• Assess customer needs, clarify details, research solutions, and offer alternatives

• Utilize company and client resources to ensure accurate call handling

• Promote additional products when opportunities present themselves

• Transition between tasks smoothly while maintaining composure

• Exhibit punctuality and consistent attendance at all scheduled shifts

• Maintain a positive and professional demeanor in all customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Preferred: 3–6 months of customer service or customer support experience

• Preferred: 3–6 months of experience in a call center or office environment

• Basic proficiency in computer skills

• Quick learner capable of working independently

• Strong verbal communication skills and active listening abilities

• Must be at least 18 years old

• Background check required in compliance with state and federal regulations

• Residency required in Alabama, Florida, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming

• Must supply personal equipment and workspace

• Verified secure, reliable, and dedicated high-speed internet service required

• Designated work area with a desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U Series processor or better

• 8GB RAM on Windows 10 or 11 64-bit

• Minimum screen resolution of 1280x768

• Dual monitors required

• USB DSP headset needed

• Laptop or desktop required; Chromebooks, netbooks, and tablets are not acceptable

• Current antivirus software installed and a recent scan completed

• Firewall must be enabled

• Hardwired connection to modem or router; Wi-Fi or extenders are not allowed

🏝️ Benefits

• Shift differential: additional $1/hr for evening and weekend shifts

• Paid training, typically lasting 2–5 days

• Flexible scheduling for full-time or part-time temporary positions

• Work-from-home arrangement

• BYOD (Bring Your Own Device) equipment and workspace policy