Customer Service Support Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Serve as a communication link between Labcorp, clients, and patients.

• Maintain a comprehensive understanding of laboratory operations across various departments.

• Address routine requests utilizing internal systems and protocols.

• Communicate in a professional manner with both internal and external clients.

• Clarify and validate customer needs to deliver effective solutions.

• Achieve productivity, quality, and service benchmarks.

• Identify underlying causes of issues and assist in preventing their recurrence.

• Conduct research and resolve intricate inquiries through database utilization.

• Review test forms for accuracy and rectify discrepancies as per standard operating procedures.

• Support initiatives aimed at enhancing customer satisfaction and performance.

• Maintain precise records and CRM data in accordance with HIPAA regulations.

• Troubleshoot basic technical problems to minimize operational disruptions.

• Collaborate with physician offices, hospital laboratories, patients, and internal clients to meet client needs.

• Provide patients with test results and technical information, such as specimen requirements and test turnaround times.

• Investigate complex issues and deliver effective resolutions.

• Offer a world-class customer experience.

⛳️ Requirements

• High school diploma or GED equivalent.

• A minimum of 2 years’ experience in a customer service position.

• At least 1 year of experience in a contact center or call center environment.

• Reliable internet connection with a compatible provider, minimum 50 Mbps download speed.

• 1+ years’ experience with software applications such as Microsoft Office, Verint, Salesforce, or LIS.

• HIPAA-compliant, distraction-free workspace.

• Strong computer skills, including the ability to multitask across various systems and typing proficiency.

• Capability to troubleshoot and resolve basic technical issues independently.

• Experience with Laboratory Information Systems.

• Familiarity with medical terminology used in clinical settings.

• Excellent verbal and written communication skills, along with active listening abilities.

• Strong critical thinking and problem-solving capabilities.

• Organized with effective time management skills in a multitasking environment.

• Self-motivated and capable of learning and applying new processes and systems.

• Team-oriented with the ability to collaborate effectively.

• Adaptable and responsive to shifting priorities and workloads.

• Demonstrates professionalism in all customer interactions.

• Preferred: Associate degree.

• Preferred: 1 or more years of experience in a medical setting.

• Preferred: 1 or more years of experience in the healthcare sector, such as at a physician's office or a hospital.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Short-term disability (STD).

• Long-term disability (LTD).

• 401(k) plan.

• Paid Time Off (PTO) or Flexible Time Off (FTO).

• Tuition Reimbursement.

• Employee Stock Purchase Plan.

• Opportunities for advancement and ongoing development.

• Engaging challenges and meaningful work.