Customer Service Specialist

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Act as the primary liaison for clients.

• Oversee both incoming and outgoing communications.

• Utilize web-based platforms to address customer inquiries.

• Manage and respond to customer questions effectively.

• Deliver exceptional customer service through attentive listening.

• Handle sensitive customer information with care.

• Strive to resolve issues during the first interaction.

• Communicate appropriately and professionally with customers.

• Address and de-escalate conflicts as needed.

• Escalate situations when necessary.

• Monitor call-related data for auditing and reporting purposes.

• Provide insights on call-related issues.

• Engage in upselling when appropriate.

• Complete compensated training and prepare for the State Insurance Exam.

• Transition to the Insurance department after passing the exam and finalize onboarding steps to function as a Customer Support Specialist.

⛳️ Requirements

• Must be a resident of Florida or Texas.

• Must fulfill State and Federal criteria to obtain an Insurance License.

• High School Diploma or equivalent qualification is required.

• A minimum of 6 months of experience in customer service is necessary.

• Candidates must be 18 years of age or older.

• Ability to type a minimum of 25 words per minute is required.

• Comfortable using desktop computer systems.

• General knowledge of Windows-based operating systems is preferred.

• Experience in customer service and/or sales is advantageous.

• A college degree is preferred but not mandatory.

• Ability to adhere to established protocols is essential.

• Must be able to collaborate effectively with team members, supervisors, and support departments.

• Excellent communication, listening, and analytical skills are essential.

• Strong organizational and problem-solving abilities are required.

• Must be able to prioritize tasks and perform well under pressure.

• Ability to work within a structured schedule across various shifts is necessary.

• Strong critical thinking capabilities are required.

• Must have a dedicated workspace close to a router for a hardwired Ethernet connection.

• Internet connection must have a minimum of 15 Mbps download and 10 Mbps upload speed.

• Internet Service Provider latency must be under 50ms.

• Internet connection cannot be via satellite, mobile data or hotspots, P2P, or VPN.

• Proof of internet speed is required.

🏝️ Benefits

• 7-day paid training program.

• Access to trainers and study materials for the State Insurance Exam.

• Employer will cover all expenses associated with taking and scheduling the State Insurance Exam.

• Comprehensive health benefits, potentially including medical, vision, and dental coverage.

• Employment Assistance Programs available.

• Health and personal time off (HPT).

• Leave programs available as eligible.

• Competitive 401(K) plans offered.

• Life insurance coverage provided.

• Supplemental medical coverage options available.

• Critical care insurance accessible.

• Pet insurance options provided.

• Flexible Spending Account (FSA) plans available.

• Discounts from various retailers.

• Opportunities for career advancement.

• A workplace culture that is inclusive and diverse.