Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist clients, patients, and requestors by providing updates on the status of disability and FMLA paperwork requests.

• Deliver comprehensive information to clients, patients, and requestors.

• Ensure that notes in Med-Release are precise and thoroughly detailed.

• Respond swiftly to a high volume of customer calls and emails concerning disability and FMLA paperwork.

• Offer accurate and succinct customer service.

• Communicate with customers through multiple channels.

• Establish strong, value-driven relationships with customers.

• Ensure customer satisfaction consistently.

• Adhere to established procedures, guidelines, and policies.

• Execute data entry and other assigned tasks.

• Securely fax and/or email records to requestors.

• Monitor the FMLA email to keep messages current.

• Achieve daily performance goals.

• Safeguard PHI and confidential client information, reporting any suspected unauthorized access, use, or disclosure.

⛳️ Requirements

• Strong written and verbal communication abilities.

• Interpersonal skills to cultivate successful working relationships with requestors, clients, and colleagues.

• Attention to detail.

• Capability to address customer issues promptly.

• Exceptional follow-up skills.

• Essential time management capabilities.

• Reliable internet connection and a quiet work environment for remote duties.

• Outstanding communication skills.

• Robust analytical and problem-solving abilities.

• Minimum of 1 year of call center experience.

• Proficiency in multi-tasking and prioritizing responsibilities.

• Eagerness to learn.

• Typing speed of 50 WPM.

• Proficient in computer skills, including Microsoft Office and other software applications.

• Positive, empathetic, and professional demeanor towards customers.

• High school diploma or GED is required.

• Must ensure confidentiality, comply with HIPAA regulations, and adhere to organizational privacy and security policies.

• Timely completion of mandatory company-sponsored and regulatory training programs.

🏝️ Benefits

• Competitive benefits package.

• Medical insurance coverage.

• Dental insurance options.

• Vision insurance plans.

• 401(k) matching contributions.

• Opportunities for remote work.

• Paid time off.

• Paid volunteer day of your choice.

• Opportunities for professional development.

• Career advancement prospects.

• Paid training programs.

• Employee assistance program.

• Comprehensive health insurance.

• Life insurance coverage.

• Work from home flexibility.