Customer Service Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Address inquiries from both internal and external customers via email or phone.

• Take the initiative to reach out to clients to resolve any outstanding issues.

• Foster long-term relationships with ordering clients and guide their orders through operational processes until completion.

• Provide prompt communication updates to both internal and external customers.

• Document client issues, contacts, and resolutions within the system.

• Oversee the assigned client base for concerns regarding customer satisfaction or order delays.

• Clarify order delays and coordinate additional information with clients.

• Examine cancellations and completed orders for appropriate closing statements.

• Assess Retrieval Department work orders for validity and compliance with facility standards before forwarding to Production.

• Manage and address Special Circumstance Orders that have tight deadlines and specific instructions.

• Provide support to ABI Account Managers.

• Offer guidance and solutions for client technical issues.

• Prepare confidential documents, correspondence, and reports.

• Collaborate with internal departments to ensure customer satisfaction.

• Maintain customer accounts by identifying and analyzing their needs.

• Conduct internet research to find business contact information and provide options related to subpoenas.

• Monitor Work In Progress for new and sensitive client orders using system reporting tools.

• Assist with website registrations, demo requests, Client Pilot program specifications, and communication with the auditing department.

• Perform additional duties as assigned.

⛳️ Requirements

• High School Diploma or equivalent is required.

• Previous work experience in a legal services setting, insurance claims office, or Customer Service/Sales.

• Familiarity with med-legal terminology and HIPAA regulations.

• A solid understanding of the organization’s objectives and goals.

• Highly self-motivated and able to work independently.

• Quick to absorb new ideas and concepts.

• Strong analytical and problem-solving skills.

• Capable of effectively prioritizing and executing tasks in a high-pressure environment.

• Ability to multitask and adjust to changing work responsibilities.

• Proficient typist with a minimum typing speed of 45 W.P.M.

• Ability to maintain focus and concentration amid normal or high distractions.

• Capability to adhere to company policies and procedures.

🏝️ Benefits

• Medical insurance.

• Vision insurance.

• Dental insurance.

• Paid time off.

• 401(k).

• Fast-paced team atmosphere.

• Equal Opportunity Employer.