Customer Service Specialist, 2nd Shift

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Manage a substantial volume of incoming customer inquiries.

• Propose additional products during each customer interaction.

• Aid customers with inquiries while tailoring the experience to their needs.

• Validate refunds, process payments, place orders, and review account information.

• Report directly to a designated Customer Service Supervisor.

• Adhere to a fixed full-time schedule that includes weekends and does not fall on a Monday–Friday timeframe.

• Operate from home within a virtual setting.

⛳️ Requirements

• At least 12 months of customer service experience.

• Capability to learn and operate effectively in a virtual environment.

• Proficient in communicating across various styles.

• Ability to navigate multiple systems and screens efficiently.

• Must provide your own Microsoft 11 computer and other necessary equipment in line with HSN computer system requirements.

• Competence in troubleshooting personal technical issues and collaborating with IT when necessary.

• Availability to work on weekends, holidays, and additional hours as needed.

• Must reside in Virginia or another HSN approved state.

• Ensure a distraction-free work-from-home environment.

• Spanish bilingual opportunities are also available.

🏝️ Benefits

• Shift differential and applicable incentives.

• Opportunities for career advancement and growth across the entire QVC Group family of brands.

• Competitive salary.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Company discounts.

• Health care benefits beginning on day one.

• 401(k) plan.

• Tuition reimbursement benefits.