Customer Service Specialist – 2nd Shift

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Manage a substantial volume of incoming customer inquiries.

• Propose additional products during each customer interaction.

• Provide assistance to customers while tailoring the experience for each caller.

• Validate refunds, process payments, place orders, and review account data.

• Report to a designated Customer Service Supervisor.

• Adhere to a full-time schedule that includes weekends and is not restricted to Monday–Friday.

⛳️ Requirements

• Minimum of 12 months experience in customer service.

• Capability to learn and operate in a virtual setting.

• Proficient communication skills adaptable to various styles.

• Ability to work with multiple systems and screens simultaneously.

• Must provide your own Microsoft 11 computer and any additional required equipment that meets HSN computer system specifications.

• Capability to troubleshoot technical issues independently and collaborate with IT as necessary.

• Availability to work on weekends, holidays, and additional hours as needed.

• Must be a resident of Tennessee.

• Maintain a distraction-free work-from-home environment.

🏝️ Benefits

• Shift differential and incentive pay when applicable.

• Opportunities for career advancement and growth across the entire QVC Group family of brands.

• Competitive salary.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Discounts for employees.

• Health care benefits starting on day one.

• 401(k) plan.

• Tuition reimbursement benefits.