Customer Service Specialist – 2nd Shift

This is a fully remote position, open to applicants in Florida.

📋 Description

• Manage a substantial volume of incoming customer inquiries.

• Promote additional products during each customer interaction.

• Support customers with inquiries while tailoring the experience for every caller.

• Validate refunds, process payments, place orders, and review account information.

• Report to a designated Customer Service Supervisor.

• Commit to a full-time schedule that includes weekends, excluding Monday–Friday.

⛳️ Requirements

• Must be a resident of Florida or an HSN-approved state.

• At least 12 months of customer service experience is required.

• Proficient in learning and operating within a virtual environment.

• Capable of communicating in various styles.

• Skilled at navigating multiple systems and screens.

• Must provide your own Microsoft 11 computer and any other necessary equipment in accordance with HSN's computer system specifications.

• Ability to resolve personal technical issues and collaborate with IT when necessary.

• Must be available to work on weekends, holidays, and additional hours as needed.

• Should have a distraction-free work-from-home setup.

🏝️ Benefits

• Shift differentials and incentives as applicable.

• Opportunities for growth and advancement within the entire QVC Group family of brands.

• Competitive salary package.

• Paid time off.

• Employee assistance program.

• Parental leave.

• Paid volunteer hours.

• Employee discounts.

• Health care benefits effective from day one.

• 401(k) retirement plan.

• Tuition reimbursement benefits.