Customer Service Social Media Representative

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage with customer inquiries and comments on platforms such as Facebook, Instagram, TikTok, and other social media outlets.

• Address customer concerns including shipping delays, product defects, missing orders, and payment issues.

• Suggest products tailored to each customer's individual needs.

• Forward complex issues to the relevant team and ensure follow-up until a resolution is achieved.

• Work in partnership with social media and customer service teams to provide support to customers.

• Acquire knowledge of the company's products, promotions, and policies.

⛳️ Requirements

• 2–3 years of experience in managing social media communities.

• 2–3 years of experience in customer service roles.

• Proven ability to resolve intricate customer issues.

• Familiarity with social media management tools like Emplifi, Agorapulse, or Hootsuite.

• Experience with customer service software and tools.

• High school diploma or its equivalent.

• A background in the beauty or retail industry is advantageous.

• Experience with Shopify or related applications is a plus.

• Strong empathy, communication skills, and problem-solving capabilities.

• Candidates must detail the social media community management tools they have utilized in their application, including platforms they have worked on and the activities they have performed.

🏝️ Benefits

• Comprehensive health insurance options.

• Flexible working hours.

• Opportunities for professional development and training.

• Employee discounts on products.

• Supportive and inclusive work environment.