Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services

• Deliver exceptional service with a courteous and professional demeanor

• Assist customers with seasonal orders, including fruit baskets and steaks

• Handle a significant volume of inbound or outbound calls promptly

• Address customer inquiries and concerns via phone, email, and/or chat

• Adhere to communication scripts tailored for various topics

• Assess customer needs, clarify information, conduct research, and offer solutions or alternatives

• Utilize company and client resources to effectively manage calls

• Promote additional products when suitable opportunities present

• Transition between tasks smoothly and with composure

• Maintain consistent punctuality and attendance during scheduled hours

• Uphold a positive and professional demeanor in all customer interactions

• Participate in cross-training as required

⛳️ Requirements

• Prior experience of 3–6 months in customer service or customer support is preferred

• Experience in a call center or office environment for 3–6 months is advantageous

• Basic proficiency in computer skills

• Ability to learn quickly and work independently

• Excellent phone and verbal communication abilities, combined with active listening skills

• Must be at least 18 years of age

• Successful completion of a background check in accordance with state and federal regulations

• Required to provide personal equipment and workspace

• Confirmed secure, reliable, and dedicated high-speed internet connection

• Designated workspace with a desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U Series processor or higher

• 8GB of memory on Windows 10 or later, 64-bit

• Minimum screen resolution of 1280x768 or greater

• One monitor is necessary; dual monitors are preferred

• USB headset required

• Laptop or desktop is mandatory; Chromebooks, netbooks, and tablets are not acceptable

• Up-to-date antivirus software must be installed, with a recent scan completed

• Firewall must be enabled

🏝️ Benefits

• Paid training, generally lasting 1–3 days from 9:00am–6:00pm EST

• Shift differential: an additional $1/hour for night and weekend shifts

• Opportunity to move into regular full-time or part-time roles, depending on attendance, performance, and business requirements

• Work-from-home setup

• Seasonal temporary position available through Christmas