Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients' products and services.

• Deliver exceptional, professional, and supportive customer service.

• Assist clients with seasonal holiday purchases, such as fruit baskets and steaks.

• Handle a significant volume of inbound or outbound calls promptly.

• Address customer inquiries and issues via phone, email, and/or chat.

• Adhere to communication scripts for various topics during interactions.

• Recognize customer needs, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Promote products when suitable opportunities present themselves.

• Transition between different tasks efficiently and with composure.

• Maintain attendance and punctuality for all scheduled commitments.

• Uphold a positive and professional demeanor in all customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• Call center or office experience for 3–6 months is an advantage.

• Basic proficiency in computer skills.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities.

• Must be at least 18 years old.

• A background check is required in compliance with state and federal regulations.

• Must furnish personal equipment and a suitable workspace.

• Verified secure, reliable, and dedicated high-speed internet connection.

• Established workspace with a desk, chair, electrical outlet, and direct LAN connection.

• Intel® Core™ i5-8250U Series processor or higher is required.

• A minimum of 8GB of memory on Windows 10 or higher (64 bits).

• Screen resolution of at least 1280x768.

• One monitor is required; dual monitors are preferred.

• USB headset is necessary.

• A laptop or desktop is required; Chromebooks, netbooks, and tablets are not acceptable.

• Up-to-date antivirus software must be installed with a recent scan completed.

• Firewall must be activated.

• Candidates must reside in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

🏝️ Benefits

• Shift differential: an additional $1/hr for night and weekend shifts.

• Paid training, typically lasting 1–3 days.

• Opportunity for conversion to regular full-time or part-time employment based on attendance, performance, and business needs.

• Flexible work-at-home arrangement.