Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers about the goods and services offered by clients.

• Deliver exceptional, professional, and supportive customer service.

• Assist customers with holiday orders, including fruit baskets and steaks.

• Efficiently handle a high volume of inbound or outbound calls within a designated timeframe.

• Resolve customer inquiries and issues regarding products and services through phone, email, or chat.

• Adhere to communication scripts relevant to various topics.

• Determine customer needs, clarify information, conduct research, and present solutions or alternatives.

• Utilize company and client resources to manage calls with accuracy.

• Promote additional products when suitable opportunities arise.

• Transition between tasks smoothly while maintaining a calm demeanor.

• Ensure punctuality and consistent attendance for scheduled shifts.

• Maintain a positive and professional attitude during customer interactions.

• Participate in cross-training as required.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• Call center or office experience of 3–6 months is a plus.

• Basic computer proficiency.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities.

• Must be at least 18 years old.

• Background check mandated in compliance with state and federal regulations.

• Residency required in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Must supply personal equipment and workspace.

• Secure, reliable, dedicated high-speed internet connection is essential.

• Designated work area must include a desk, chair, electrical outlet, and direct LAN connection.

• Processor must be Intel Core i5-8250U Series or better.

• Minimum of 8GB memory on Windows 10 or higher, 64-bit required.

• Screen resolution should be 1280x768 or higher.

• One monitor is mandatory; dual monitors are preferred.

• A USB headset is required.

• A laptop or desktop is necessary; Chromebooks, netbooks, or tablets are not acceptable.

• Updated antivirus software must be installed and recently scanned.

• Firewall must be activated.

🏝️ Benefits

• Shift differential of an additional $1/hr for evening and weekend shifts.

• Paid training provided, typically lasting 1–3 days.

• Potential for transition to regular full-time or part-time employment based on attendance, performance, and business requirements.

• Work-from-home arrangement available.

• Bring Your Own Device (BYOD) policy in place.