Customer Service, Seasonal

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers about clients’ products and services.

• Deliver exceptional service with a friendly and professional demeanor.

• Assist customers with holiday seasonal orders, including fruit baskets and steaks.

• Handle a significant volume of inbound or outbound calls promptly.

• Address customer inquiries and issues related to products and services through phone, email, and/or chat.

• Adhere to communication scripts while managing various topics.

• Assess customer needs, clarify details, research information, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Suggest additional products when opportunities present themselves.

• Switch efficiently and calmly between tasks.

• Maintain regular attendance and punctuality for all scheduled shifts.

• Stay positive and professional during customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Prior customer service or customer support experience of 3–6 months is preferred.

• Experience in a call center or office environment for 3–6 months is a plus.

• Basic computer proficiency.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities.

• Must be at least 18 years old.

• Background check is required in compliance with state and federal regulations.

• Applicants must reside in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Must provide personal equipment and a designated workspace.

• Verified high-speed internet service that is secure, reliable, and dedicated.

• A dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.

• An Intel Core i5-8250U Series processor or higher is required.

• Minimum of 8GB memory on Windows 10 or higher, 64-bit.

• Screen resolution of 1280x768 or greater is necessary.

• One monitor is mandatory; dual monitors are preferred.

• A USB headset is required.

• Either a laptop or desktop is needed; Chromebooks, netbooks, and tablets are not acceptable.

• Up-to-date antivirus software must be installed, and a recent scan completed.

• Firewall must be enabled.

🏝️ Benefits

• Additional shift differential pay of $1/hour for night and weekend shifts.

• Paid training, typically lasting 1–3 days.

• Opportunity to transition to regular full-time or part-time employment based on attendance, performance, and business needs.

• Equal opportunity employer; participation in E-Verify.