Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services.

• Deliver exceptional service with a friendly and professional demeanor.

• Assist customers with seasonal holiday orders, ranging from fruit baskets to steaks.

• Handle a significant volume of inbound or outbound calls efficiently.

• Address customer inquiries and concerns through phone, email, and/or chat channels.

• Adhere to communication scripts when discussing various topics.

• Assess customer needs, clarify information, conduct research, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Promote additional products when opportunities present themselves.

• Transition between tasks seamlessly without diminishing efficiency or professionalism.

• Ensure punctuality and consistent attendance at all scheduled times.

• Maintain a positive and professional demeanor during customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Preferred 3–6 months of customer service or customer support experience.

• Previous experience in a call center or office environment is a plus.

• Basic computer proficiency is required.

• Quick learner who can work independently.

• Excellent phone and verbal communication skills, along with active listening abilities.

• Must be at least 18 years old.

• Background check required, in compliance with state and federal laws.

• Must provide personal equipment and workspace.

• Verified secure, reliable, dedicated high-speed internet service is necessary.

• A dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection is required.

• Intel Core i5-8250U Series processor or higher is needed.

• 8GB RAM on Windows 10 or higher (64-bit) is required.

• Screen resolution of 1280x768 or greater; one monitor is mandatory, dual monitors are preferred.

• USB headset is required.

• A laptop or desktop is essential; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed and a recent scan completed.

• Firewall must be enabled.

🏝️ Benefits

• Shift differential (an additional $1/hour for nights and weekends).

• Paid training (typically lasts 1–3 days).

• Opportunity to transition into regular full-time or part-time positions based on attendance, performance, and business needs.

• Work-from-home arrangement available.

• Equal Opportunity Employer for Veterans, Disabled individuals, and the LGBTQ community.

• Participation in E-Verify program.