Customer Service, Seasonal

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services.

• Deliver exceptional service with a friendly and professional demeanor.

• Support customers with holiday orders, including fruit baskets and steaks.

• Handle a substantial volume of inbound or outbound calls efficiently.

• Resolve customer inquiries and issues via phone, email, and/or chat.

• Adhere to communication scripts when addressing various topics.

• Assess customer needs, clarify information, research, and offer solutions or alternatives.

• Utilize company and client resources to manage calls accurately.

• Promote additional products when suitable opportunities arise.

• Transition between tasks smoothly and calmly.

• Maintain consistent punctuality and attendance during scheduled shifts.

• Uphold a positive and professional attitude in customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• Experience in a call center or office setting for 3–6 months is advantageous.

• Basic proficiency in computer skills.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities.

• Must be at least 18 years old.

• Background check mandated in accordance with state and federal regulations.

• Residency in Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming is required.

• Must provide personal equipment and a suitable workspace.

• A verified, secure, and reliable high-speed internet connection is essential.

• Dedicated workspace equipped with a desk, chair, electrical outlet, and direct LAN connection is required.

• An Intel Core i5-8250U Series processor or higher is necessary.

• Minimum of 8GB RAM on Windows 10 or newer, 64-bit version.

• Screen resolution of 1280x768 or greater; one monitor is mandatory, dual monitors are preferred.

• A USB headset is required.

• A laptop or desktop is mandatory; Chromebooks, netbooks, and tablets are not accepted.

• Up-to-date antivirus software must be installed and a recent scan completed.

• Firewall must be enabled.

🏝️ Benefits

• Shift differential: an additional $1/hour for night and weekend shifts.

• Paid training, typically lasting 1–3 days.

• Opportunity to transition to regular full-time or part-time positions based on attendance, performance, and business requirements.

• Work-from-home option available.