Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to phone inquiries from customers regarding clients' products and services.

• Deliver exceptional service with a friendly and professional demeanor.

• Assist customers with seasonal ordering, such as fruit baskets and steaks.

• Handle a significant volume of inbound and outbound calls promptly.

• Address customer inquiries and issues via phone, email, and/or chat.

• Adhere to communication scripts for various topics.

• Assess customer needs, clarify details, research, and offer solutions or alternatives.

• Utilize company and client resources to effectively manage calls.

• Promote additional products when suitable opportunities arise.

• Transition between tasks smoothly and with composure.

• Maintain punctuality and attendance during scheduled shifts.

• Uphold a positive and professional demeanor in all customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• Experience in a call center or office setting for 3–6 months is a plus.

• Basic computer proficiency is required.

• Ability to quickly learn and work independently.

• Strong verbal communication skills along with active listening abilities.

• Applicants must be at least 18 years old.

• A background check is mandatory in accordance with state and federal regulations.

• Must reside in one of the following states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Must provide personal equipment and workspace.

• Verified secure, reliable, dedicated high-speed internet connection is necessary.

• A dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection is required.

• Intel Core i5-8250U Series processor or better is needed.

• 8GB of RAM on Windows 10 or higher, 64-bit is required.

• Screen resolution of 1280x768 or greater is necessary.

• One monitor is required; dual monitors are preferred.

• A USB headset is mandatory.

• A laptop or desktop computer is required; Chromebooks, netbooks, and tablets are not acceptable.

• Up-to-date antivirus software must be installed and recently scanned.

• Firewall must be enabled.

🏝️ Benefits

• Shift differential of an additional $1/hour for night and weekend shifts.

• Paid training typically lasting 1–3 days.

• Opportunity for transition to regular full-time or part-time employment based on attendance, performance, and business needs.

• Position allows for remote work.