Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to incoming telephone calls from customers inquiring about the products and services offered by clients.

• Deliver professional, high-quality, and helpful customer service.

• Assist customers with holiday orders, including fruit baskets and steaks.

• Handle a significant volume of inbound or outbound calls efficiently.

• Address customer inquiries and concerns via phone, email, and/or chat.

• Adhere to communication scripts tailored for various topics.

• Determine customer needs, clarify details, conduct research, and provide solutions or alternatives.

• Utilize company and client resources to effectively manage calls.

• Promote additional products when opportunities present themselves.

• Transition between tasks seamlessly while maintaining composure.

• Ensure punctuality and attendance during scheduled shifts.

• Maintain a positive and professional demeanor in all customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• Previous 3–6 months of experience in a call center or office environment is advantageous.

• Basic computer proficiency.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities.

• Must be at least 18 years old.

• Background check required in compliance with state and federal regulations.

• Must use personal equipment and have a designated workspace.

• Reliable, secure, and dedicated high-speed internet connection.

• Established workspace with a desk, chair, electrical outlet, and direct LAN connection.

• Intel Core i5-8250U Series processor or higher.

• 8GB of memory running Windows 10 or higher, 64-bit.

• Screen resolution of 1280x768 or greater; one monitor is required, dual monitors are preferred.

• USB headset required.

• Laptop or desktop computer necessary; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed and a recent scan completed.

• Firewall must be enabled.

🏝️ Benefits

• Additional $1/hr shift differential for night and weekend shifts.

• Paid training, typically lasting 1–3 days from 6:00am–3:00pm PST.

• Opportunity to transition to regular full-time or part-time positions based on attendance, performance, and business requirements.

• Work-from-home arrangement available.

• Seasonal temporary employment through the Christmas period.