Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to incoming calls from customers seeking information about clients’ products and services.

• Deliver outstanding service with a friendly and professional demeanor.

• Assist customers with holiday orders, including fruit baskets and steaks.

• Handle a significant volume of inbound or outbound calls promptly.

• Address customer inquiries and concerns regarding products and services via phone, email, and/or chat.

• Adhere to communication scripts for various topics.

• Identify customer needs, clarify details, research solutions, and provide alternatives.

• Utilize company and client resources to effectively manage calls.

• Promote products when opportunities present themselves.

• Transition between tasks smoothly while maintaining composure.

• Ensure punctuality and attendance during scheduled hours.

• Maintain a positive and professional attitude in customer interactions.

• Participate in cross-training as needed.

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support.

• Previous experience in a call center or office environment for 3–6 months is advantageous.

• Basic computer proficiency.

• Ability to learn quickly and work independently.

• Excellent phone and verbal communication skills with a focus on active listening.

• Must be at least 18 years old.

• Background check required per state and federal regulations.

• Must supply own equipment and workspace.

• Verified secure, reliable, dedicated high-speed internet connection.

• Established dedicated workspace with a desk, chair, electrical outlet, and direct LAN connection.

• Intel® Core™ i5-8250U Series processor or higher.

• 8GB RAM on Windows 10 or higher, 64-bit version.

• Screen resolution of 1280x768 or greater; one monitor is mandatory, dual monitors are preferred.

• USB headset required.

• Laptop or desktop is necessary; Chromebooks, netbooks, and tablets are not permitted.

• Up-to-date antivirus software installed with a recent scan completed.

• Firewall must be enabled.

🏝️ Benefits

• Shift differential: additional $1/hr for evening and weekend shifts.

• Paid training, typically lasting 1–3 days.

• Potential to transition to regular full-time or part-time employment based on attendance, performance, and business requirements.

• Remote work-from-home arrangement.

• Flexible temporary schedule of 20–40 hours per week.