Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services

• Deliver exceptional service with a friendly, professional demeanor

• Assist clients with seasonal orders, including fruit baskets and steaks

• Handle a high volume of inbound or outbound calls promptly

• Address customer inquiries and concerns about products and services via phone, email, and/or chat

• Adhere to communication scripts for various topics

• Determine customer needs, clarify information, research, and offer solutions or alternatives

• Utilize company and client resources to manage calls effectively

• Promote products when opportunities present themselves

• Switch between tasks efficiently while maintaining composure

• Ensure punctuality and regular attendance at scheduled times

• Maintain a positive and professional attitude during customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Preferred 3–6 months of customer service or support experience

• Previous experience in a call center or office setting is advantageous

• Basic computer proficiency

• Quick learner capable of working independently

• Excellent phone and verbal communication skills, coupled with active listening

• Must be at least 18 years old

• Background check required in compliance with state and federal regulations

• Must provide personal equipment and workspace

• Verified, secure, reliable, high-speed internet connection is necessary

• Designated workspace equipped with a desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U Series processor or higher

• 8GB RAM on Windows 10 or higher, 64-bit

• Screen resolution of 1280x768 or greater

• One monitor is required; dual monitors are preferred

• USB headset

• A laptop or desktop is mandatory; Chromebooks, netbooks, and tablets are not acceptable

• Up-to-date antivirus software must be installed and recent scans completed

• Firewall must be enabled

🏝️ Benefits

• Shift differential: an additional $1/hr for nights and weekends

• Paid training, usually lasting 1–3 days

• Opportunity to transition to regular full-time or part-time employment based on attendance, performance, and business requirements

• Work-from-home arrangement