Customer Service – Seasonal

This is a fully remote position, open to applicants in Alabama, +24 more states.

📋 Description

• Respond to telephone inquiries from customers regarding the goods and services offered by clients.

• Deliver exceptional service with a courteous and professional demeanor.

• Aid clients in placing seasonal holiday orders, including fruit baskets and steaks.

• Handle a significant volume of inbound or outbound calls promptly.

• Address customer inquiries and concerns regarding products and services through phone, email, and/or chat.

• Adhere to communication scripts when addressing various topics.

• Determine customer needs, clarify information, conduct research, and offer solutions or alternatives.

• Utilize company and client resources to effectively manage calls.

• Promote additional products when opportunities present themselves.

• Transition smoothly between tasks while maintaining composure.

• Remain accessible at the workstation and uphold punctuality and attendance during scheduled hours.

• Maintain a positive and professional demeanor in all customer interactions.

• Participate in cross-training as requested.

⛳️ Requirements

• Preferred experience of 3–6 months in customer service or customer support.

• Previous experience of 3–6 months in a call center or office setting is advantageous.

• Basic computer proficiency is required.

• Ability to learn quickly and work independently.

• Strong verbal communication skills and active listening abilities are essential.

• Must be at least 18 years old.

• Background check is mandatory, in compliance with state and federal laws.

• Applicants must supply their own equipment and workspace.

• Verified secure, reliable, dedicated high-speed internet service is necessary.

• A designated work area with a desk, chair, electrical outlet, and direct LAN connection is required.

• A processor of Intel Core i5-8250U Series or higher is needed.

• Must have 8GB of memory on Windows 10 or higher, 64-bit.

• Screen resolution should be 1280x768 or greater.

• A single monitor is required; dual monitors are preferred.

• A USB headset is necessary.

• A laptop or desktop computer is required; Chromebooks, netbooks, or tablets are not acceptable.

• Up-to-date antivirus software must be installed, with a recent scan completed.

• Firewall must be enabled.

🏝️ Benefits

• Shift differential: an additional $1/hour for night and weekend shifts.

• Paid training, typically lasting 1–3 days.

• Opportunity to transition to regular full-time or part-time employment based on attendance, performance, and business needs.

• Work-from-home arrangement available.

• Bring Your Own Device (BYOD) policy in effect.