Customer Service, Seasonal

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Respond to telephone inquiries from customers regarding clients’ products and services

• Deliver exceptional service with a courteous and professional demeanor

• Assist customers with holiday orders, including fruit baskets and steaks

• Handle a high volume of inbound or outbound calls promptly

• Address customer inquiries and concerns through phone, email, and/or chat

• Adhere to communication scripts for various topics

• Identify customer requirements, clarify information, research, and offer solutions or alternatives

• Utilize company and client resources to manage calls effectively

• Promote products when opportunities arise

• Switch between tasks seamlessly while maintaining professionalism

• Ensure punctuality and attendance during scheduled hours

• Maintain a positive and professional attitude in customer interactions

• Participate in cross-training as needed

⛳️ Requirements

• Preferred 3–6 months of experience in customer service or customer support

• Previous experience in a call center or office environment is advantageous

• Basic computer proficiency

• Quick learner with the ability to work independently

• Excellent phone and verbal communication skills, coupled with active listening

• Must be at least 18 years old

• Successful completion of a background check in accordance with state and federal laws

• Must provide personal equipment and designated workspace

• Verified secure, reliable, dedicated high-speed internet connection

• Established workspace with a desk, chair, electrical outlet, and direct LAN connection

• Intel Core i5-8250U Series processor or higher

• 8GB RAM on Windows 10 or newer, 64-bit

• Minimum screen resolution of 1280x768

• One monitor is required; dual monitors are preferable

• USB headset is necessary

• Laptop or desktop is required; Chromebooks, netbooks, or tablets are not acceptable

• Up-to-date antivirus software installed and a recent scan completed

• Firewall must be enabled

• Availability for shifts between 8:00 a.m. and 10:00 p.m. EST, Monday–Friday, and every other weekend

🏝️ Benefits

• Shift differential: an additional $1/hr for night shifts and weekends

• Paid training, typically lasting 1–3 days

• Potential to transition to regular full-time or part-time employment based on attendance, performance, and business needs

• Work-from-home arrangement

• Seasonal temporary employment with the possibility of extension