Customer Service Representative – Utility Billing

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries related to natural gas billing and account balances.

• Process customer payments and provide assistance as needed.

• Investigate and resolve issues related to customer accounts.

• Clearly explain billing details, charges, and available payment options.

• Update and ensure the accuracy of customer account information.

• Professionally and efficiently address customer questions and concerns.

• Adhere to established procedures and privacy regulations.

• Accurately document customer interactions.

• Escalate issues when further assistance or authorization is necessary.

• Deliver exceptional customer service in every interaction.

⛳️ Requirements

• Previous experience in customer service, call center, or office settings preferred (1 year required).

• Excellent verbal and written communication skills.

• Comfortable handling billing and account information.

• Strong attention to detail.

• Ability to navigate through multiple computer systems.

• Professional and empathetic response to customer concerns.

• Reliable attendance and punctuality are essential.

• Capability to work both independently and collaboratively within a team.

• Comfort in managing potentially challenging customer interactions.

• Willingness to cross-train on other accounts.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability to work between 9:00am and 9:00pm CST, Monday–Friday, and every other weekend.

🏝️ Benefits

• Shift differential: an additional $1/hour for night and weekend shifts.

• Paid training, typically lasting 1 week from 8:00am–5:00pm, Monday–Friday (CST).

• Full-time position, totaling 40 hours per week.

• Eligible for benefits starting on the first of the month following 60 days of employment.