This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Provide assistance to customers with inquiries related to their natural gas bills and account balances.

• Facilitate customer payments and processing.

• Investigate and resolve issues related to customer accounts.

• Clearly explain billing details, charges, and available payment options.

• Update and maintain precise information in customer accounts.

• Address customer questions and concerns in a professional and efficient manner.

• Adhere to established procedures and privacy regulations.

• Accurately document customer interactions.

• Escalate issues that require additional assistance or authorization.

• Deliver exceptional customer service in every interaction.

⛳️ Requirements

• A minimum of 1 year of relevant experience in customer service, call center, or office settings is preferred.

• Excellent verbal and written communication skills.

• Comfortable handling billing and account information.

• Strong attention to detail.

• Ability to navigate various computer systems effectively.

• Maintain a professional and empathetic demeanor when addressing customer concerns.

• Reliable attendance and punctuality are essential.

• Capability to work both independently and as part of a team.

• Comfortable managing potentially challenging customer interactions.

• Willingness to cross-train on other accounts.

• Must reside in one of the following states: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Availability to work between 9:00 am and 9:00 pm CST, Monday through Friday, and every other weekend is required.