This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries related to their natural gas bills and account balances.

• Process and support customer payments effectively.

• Investigate and resolve issues related to customer accounts.

• Clearly explain billing details, charges, and payment options to customers.

• Update and maintain precise information for customer accounts.

• Address customer questions and concerns in a professional and efficient manner.

• Adhere to established procedures and privacy regulations.

• Accurately document customer interactions.

• Escalate issues when additional assistance or authorization is necessary.

• Deliver outstanding customer service in every interaction.

⛳️ Requirements

• Preferred: 1 year of prior experience in customer service, call center, or office settings.

• Excellent verbal and written communication skills.

• Comfortable working with billing and account details.

• Strong attention to detail.

• Ability to navigate various computer systems.

• Professional and empathetic approach towards customer concerns.

• Dependable attendance and punctuality.

• Capability to work independently as well as collaboratively in a team.

• Comfortable managing potentially challenging customer interactions.

• Must be willing to undergo cross-training on other accounts.

• Residency required in Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.

• Working hours are from 9:00am to 9:00pm CST; Monday through Friday, with every other weekend included.