This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries related to natural gas bills and account balances.

• Process and facilitate customer payments.

• Investigate and resolve account-related issues.

• Clearly explain billing details, charges, and payment options.

• Update and sustain accurate customer account information.

• Professionally and efficiently address customer queries and concerns.

• Adhere to established procedures and privacy regulations.

• Accurately document customer interactions.

• Escalate issues when further assistance or authorization is necessary.

• Deliver exceptional customer service in every interaction.

• Work Monday through Friday, along with every other weekend, from 7:00 a.m. to 7:00 p.m. PST.

• Complete paid training Monday through Friday from 6:00 a.m. to 3:00 p.m. PST, typically lasting one week.

⛳️ Requirements

• At least 1 year of prior experience in customer service, call center, or office settings is preferred.

• Strong verbal and written communication skills are essential.

• Comfortable working with billing and account details.

• Excellent attention to detail is required.

• Ability to navigate multiple computer systems effectively.

• Maintain a professional and empathetic approach to customer concerns.

• Reliable attendance and punctuality are necessary.

• Ability to work both independently and collaboratively within a team.

• Comfortable managing potentially challenging customer interactions.

• Must be open to cross-training on other accounts.

• Residency in one of the eligible states is required: Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, or Wyoming.