Customer Service Representative – Utility Billing

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries related to their natural gas bills and account balances.

• Facilitate and support customer payment processing.

• Investigate and resolve issues associated with customer accounts.

• Clearly communicate billing details, charges, and payment options.

• Update and ensure the accuracy of customer account information.

• Address customer questions and concerns in a professional and efficient manner.

• Adhere to established protocols and privacy regulations.

• Accurately document customer interactions.

• Escalate issues when further assistance or authorization is necessary.

• Deliver exceptional customer service in every interaction.

⛳️ Requirements

• Minimum 1 year of prior experience in customer service, call center, or office settings preferred.

• Excellent verbal and written communication skills.

• Comfortable working with billing and account details.

• Strong attention to detail is essential.

• Ability to navigate multiple computer systems effectively.

• Maintain a professional and empathetic demeanor when addressing customer concerns.

• Dependable attendance and punctuality are required.

• Capability to work independently as well as collaboratively within a team.

• Comfortable managing potentially challenging customer interactions.

• Must be willing to cross-train on additional accounts.

• Residency in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY is required.

🏝️ Benefits

• Shift differential: an additional $1/hour for night and weekend shifts.

• Paid training, generally lasting one week.

• Full-time position with 40 hours per week.

• Benefits become available on the first of the month following 60 days of employment.