Customer Service Representative – Utility Billing

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries related to natural gas bills and account balances.

• Process and facilitate customer payments.

• Investigate and resolve account-related issues.

• Clearly explain billing details, charges, and payment alternatives.

• Update and maintain precise customer account information.

• Address customer questions and concerns in a professional and efficient manner.

• Adhere to established protocols and privacy regulations.

• Accurately document customer interactions.

• Escalate issues when further assistance or authorization is needed.

• Deliver outstanding customer service in every interaction.

⛳️ Requirements

• Minimum of 1 year of prior experience in customer service, call center, or office settings preferred.

• Excellent verbal and written communication skills.

• Comfortable handling billing and account-related information.

• Strong attention to detail.

• Proficient in navigating multiple computer systems.

• Maintain a professional and empathetic demeanor when addressing customer concerns.

• Reliable attendance and punctuality are essential.

• Ability to work autonomously as well as collaboratively within a team.

• Comfortable managing potentially challenging customer interactions.

• Must be open to cross-training on other accounts.

• Must reside in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability to work between 9:00 am and 9:00 pm CST, Monday through Friday, and every other weekend.

🏝️ Benefits

• Shift differential: an additional $1/hr for nights and weekends.

• Paid training, typically lasting 1 week.

• Full-time position with 40 hours per week.

• Eligible for benefits on the first of the month following 60 days of employment.

• Opportunity for remote work.