Customer Service Representative – Utility Billing

This is a fully remote position, open to applicants in Alabama, +21 more states.

📋 Description

• Assist customers with inquiries related to their natural gas bills and account balances.

• Process and facilitate customer payments efficiently.

• Investigate and resolve issues related to customer accounts.

• Clearly explain billing information, charges, and payment options.

• Update and accurately maintain customer account information.

• Professionally and efficiently address customer questions and concerns.

• Adhere to established procedures and privacy regulations.

• Accurately document customer interactions.

• Escalate issues when further assistance or authorization is needed.

• Deliver exceptional customer service in every interaction.

⛳️ Requirements

• Preferred 1 year of prior experience in customer service, call center, or office settings.

• Strong verbal and written communication abilities.

• Comfortable managing billing and account-related information.

• High attention to detail.

• Ability to navigate various computer systems.

• Professional and empathetic approach when addressing customer concerns.

• Dependable attendance and punctuality.

• Capable of working independently and collaboratively within a team.

• Comfortable managing potentially challenging customer interactions.

• Must be open to cross-training on additional accounts.

• Residency required in AL, GA, ID, IA, IN, KS, LA, MI, MS, NV, NC, ND, OH, OK, PA, SC, SD, TX, TN, UT, VA, WV, WI, or WY.

• Availability to work between 10:00 am and 10:00 pm EST, Monday through Friday, and every other weekend.

🏝️ Benefits

• Additional $1/hr shift differential for night and weekend shifts.

• Paid training, generally lasting 1 week.

• Full-time status with a commitment of 40 hours.

• Benefit eligibility starting on the first of the month following 60 days of employment.